Salesforce Service Cloud gives you a proper system for managing customer service.
It replaces shared inboxes and lightweight tools with a structured platform for logging, assigning and resolving support requests.
Most companies start with Sales Cloud. But as customer needs grow, and requests come from more places, keeping track of service becomes harder.
Service Cloud gives your team a central place to manage support, with the structure, automation and reporting to help them stay on top of everything. It supports email, phone and web as standard, with options for online chat and WhatsApp, and routes cases to the right team or queue based on your own rules.
It is scalable, adaptable and designed for service delivery that keeps up with your customers.
Sales Cloud manages your entire sales lifecycle, from lead capture through to deal close. It provides the tools your team needs to stay organised and focused.
It includes:
with the option of leveraging Salesforce Agentforce AI.
We work with businesses at all stages of their service journey. Whether you're just getting started or improving an existing setup, Salesforce is the right product and we're the right partner to help you get the most from it.
We help with:
Integrating Service Cloud with email, telephony and other Salesforce products
